REFUND POLICY
Eligibility for Returns
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To be eligible for a return, products must be unused, unopened, and in their original, undamaged packaging.
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Returns must be requested within 30 days of the original purchase date.
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All returns must be approved prior to being sent back.
Non-Returnable Items
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For reasons of hygiene and safety, we cannot accept returns on opened or used products.
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Any items that are damaged or missing parts not due to our error will not be eligible for return.
Returns Process
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To initiate a return, please contact our customer service team at hello@soakdco.com with your order details.
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Upon approval, we will issue you a prepaid return label to cover the cost of return shipping.
Refunds
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Once your return is received and inspected, we will process your refund to the original payment method.
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Refunds will typically be processed within 5-7 business days after the return has been confirmed.